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terms and conditions
these terms do not supersede statutory rights under the sale of goods acts but are designed to clarify the principles and procedures by which we operate. every care has been taken to ensure that the descriptions and specifications are correct on this website. however, while the colours displayed are a close representation, slight variations in the actual goods may occur.
currency
all prices shown in this website are quoted in pounds sterling and are inclusive of vat (credit cards sales will be charged in your local billing currency by your credit card provider). data entry errors or other technical problems may result in inaccurate prices being shown. in such cases it is not required to honour this price. if you see any price you believe to be incorrect, please contact us so we can verify it for you.
shipping / carriage
the final price quoted on the payments page is the price of the goods including delivery to the stated destination. these charges include carriage by UK royal mail or uk parcelforce to both home and overseas destinations.
we aim to deliver within 2-3 days of receipt of your order. unfortunately we cannot guarantee that every item is in stock permanently, although we do try our best. if an item is out of stock we will advise you of an anticipated delivery date.
duties and local taxes
purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country. a commercial invoice is provided with all goods shipped.
damage and loss in transit
occasionally, unfortunately, things do get lost or damaged in transit. if this happens with your shipment, please advise us and we will supply replacement goods as quickly as we can. however, since we never knowingly ship damaged goods we need your help to try to recover our costs from the carrier wherever possible.
if you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carrier's insurers. if you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. if you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as 'damaged package; goods not yet inspected' or similar to warn the carrier that a claim may be forthcoming.
whatever the circumstances, please contact us by email or telephone with as much detail of the damage or loss as you can provide, as soon after delivery as possible, so that we can arrange replacement goods and start following up the carriers.
please do not return damaged goods, unless and until requested to do so as this may incur additional costs unnecessarily.
returns and refunds
all our products are designed and hand made with great care and we hope you will be pleased with them. however, if for any reason you are not you may send them back in the original packaging with in 14 days, for an exchange or refund to:
lisa stickley plc, 74 landor road, clapham, london, sw9 9ph.
please complete the returns form supplied with your delivery. unfortunately we cannot refund or exchange used or damaged goods (statutory rights not affected).
proof of posting
for your own protection, you are strongly advised to obtain a proof of posting, or shipping certificate from a courier, when returning goods whatever the reason for the return. goods which are returned to us but are lost in shipping remain your responsibility. a proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered/undeliverable.
cancellation (applies to UK residents ONLY)
uk residents (only) may cancel their contract to purchase goods by formally notifying us within a period of seven working days of delivery, provided that the goods are promptly returned to us at: lisa stickley plc, 74 landor road, clapham, london sw9 9ph, in 'as sold' condition with packaging unopened and seals unbroken, to arrive within fourteen days of your original receipt of the returned goods.
in the event of cancellation under this provision a full refund, including shipping costs, will be given within thirty days of our receipt of the returned goods.
please note that refunds will be made using the same method as the original payment. (i.e.: a credit card purchase will be refunded through your credit card account).
payment and retention of title
under normal circumstances, goods must be paid for prior to despatch. If, for any reason, goods are shipped prior to clearance of payments, title in the goods shipped belongs to Lisa Stickley Plc until payment in full for the goods is received by us. conversely, we will not normally process payment for goods until they are available for despatch. however, please note that on-line transactions are normally actioned automatically whilst you are on-line to the secure transaction server.
confidentiality
we undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. we do not supply our 'mailing information' to third parties but do use it to advise our clients of goods and services we feel may be of interest to them, unless expressly instructed otherwise in writing.
information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency. we prefer you to use the secure transaction services to make credit card transactions since this service is completely independent of our organisation and your credit card details are not divulged to us at any time.
applicable law and courts of jurisdiction
all transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the english legal processes and under the jurisdiction of english courts.
legal statement
lisa stickley plc's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by lisa stickley plc to the customer. lisa stickley london is the trading name for lisa stickley plc, registered in england and wales, company number 4873610.
copyright
copyright in the design, text, graphics and photographs contained in the website is held by lisa stickley plc, trading as lisa stickley london.
mediation
in the event of disagreement between lisa stickley plc and its clients which cannot be mutually resolved in a reasonable time period, the institute of directors (UK) may be asked by either party, subject to the agreement of the other party to the dispute, to appoint a mediator to settle the dispute before bringing the matter into the legal process. in this event, both parties agree to be bound by the decisions of such mediator and mediation process.
place of business
lisa stickley london operates from 74 landor road , clapham, london sw9 9ph
telephone: 020 7737 8067
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